Your Inside Guide to the Ebikemotion Companion App

The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. But maybe the key to its popularity is the motor’s discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it’s controlled by one inset button on the top tube. Uncomplicated, painless, and very sleek.

That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. Using the Ebikemotion companion app, there are a number of features to take advantage of, from auto-adjusting your bicycle’s assist based on heart rate, GPS tracking of your bicycle, and exact battery life left of the bicycle.

Up top, we’ve highlighted via video how to use the bicycle’s major features. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. Underneath that is an explanation of each app feature and how to access them.

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IWOC ONE Controller Walkthrough

One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. The IWOC ONE controller found on e-road bikes like the Orbea Gain, the Pinarello Dyodo, and the upcoming Colnago E64 eschews a full display for a single button with colors that indicate battery life, pedal assist levels, and more.

This video goes over how to use the controller to get the most out of the bike. It also goes over what other colors might mean, and how to use the IWOC ONE to use your e-road bike to it’s fullest.

Setting Up Your Bicycle and Ebikemotion Companion App

First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. We recommend an iPhone 5S or newer, as well as Android 5.0 or newer for a smoother experience.

Upon your first time using it, you’ll encounter a login screen. Register using either your email address or Facebook account, at which point you’ll be let into the app. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings.

We’ve received plenty of questions regarding app setup and features. This video above details how to set up the Ebikemotion app, pair it to your bicycle, and basic overview of how to navigate the app.

Navigation and GPS Tracking Basics

Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. Basics covered in the video include choosing navigation options, common destinations, and how to download maps.

Glossary

Monitor:

Ebikemotion app main screen

The monitor screen is the main screen used in the app, which details battery life, speed, RPM, and even your battery life. Swipe right to left to switch between speed and map display. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast.

 

 

 

Start Activity:

Ebikemotion app menu drawerStart Activity, as well as the whole app menu, is accessed through the app’s menu drawer. Tap the three horizontal bars on the top left to open it, tap anywhere outside of the menu to close. Start Activity tracks and logs your riding data similar to Strava. This can be saved post-ride in the app and uploaded to Strava.

 

 

Navigation:

Ebikemotion app navigation starting point with a midway pointUsing the navigation or maps requires a $4 per year subscription. This subscription is good for eight total maps, with a map totaling one complete state. This service is subscription-based and requires renewal annually. First-time users receive five free maps for three months.
Think of it as a built-in Google Maps. The system integrates nicely, though the Google Maps bicycle route mapping software or the software found a cycling computer is sometimes better.

 

Ebikemotion app navigation starting point, midway, and destination

Perhaps the best feature of the Navigation function is the ability to add waypoints. Multiple points of interest can be added to one route, making errands or pit stops a total breeze.

Users can select a point on the map and either add it as a midpoint to your route or as your final destination.

Select calculate to enter the next screen of which has two pages:

Ebikemotion app navigation choice road page 1First Page
This initial page Distance remaining of the ride, time remaining

 

 

 

Ebikemotion app navigation choice road page 2Second Page
Amount of battery needed to arrive to the destination.
Distance remaining of route
CO2 emissions, and money saved from not using gasoline

 

 

Ebikemotion app common destinationsCommon Destinations
Your frequently-listed points of interest are listed here. Select a point to choose it as your selected destination

 

 

Last Position

Ebikemotion app last position and status of bike page 1First Screen
Shows the last place the e-bike was connected, at what time, and what the battery life was like. Tracking information happens as long as there was a GPS signal the last time you used the bike.

 

 

Ebikemotion app last position and status of bike page 1Second Screen
The second page shows the mapped location of the last place you connected.

 

 

 

Activities

Ebikemotion app drawer navigation activity trackingShows your rides. Here, you’re able to look over your ride, start new navigation using the mapping, or upload a ride to Strava as long as you have a data connection.

 

 

 

Settings

ebikemotion-settings-alert-settingsBike
Connection status to EBM: indicated connection status to

Engine Maps
Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. Set to 100% on each level

Maps and Navigation
Voice Navigation Advices – Turns on vocalized turn by turn navigation
Show compass – displays a compass in the main page over the map section
Map style – allows you to set it to Daytime (white background), Nighttime (black background), Outdoor (daytime brightness, additional colors), and Auto, which changes between the three settings based on your location.

 

Ebikemotion app settings bike healthHealth
Heart rate monitor – Pairs your heart rate monitor to your phone
Override recommended MHR (max heart rate)
Sends you a notification based on what you set your max heart rate to be
Enable auto assist – super cool!
Ups the motor assist without needing to go into the settings, all based on your heart rate. If heart rate goes up a ton, so too will assist
Sensitivity adjusts how quickly bike increases or decreases assist according to heart rate.

 

 

 

 

Ebikemotion app settings bike behaviorBehavior
Turn off enable contextual audio advice to eliminate sound notification
Turn off enable summary audio advice – notifies you of assist level, battery life every time you have an app open and switch power setting on the bike. This can be very annoying if left on, be sure to turn it off!
Enable auto pause – pauses in the same way as your GPS cycling computer stops. If you stop midway through
your route, the computer will pause the timer, and restart it whenever you’re in movement again.

 

 

 

 

ebikemotion-settings-alert-settingsAlert Settings
Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life
No return alert – a reminder that you’re approaching the point in which you have less battery than necessary to return to the starting point.

 

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Comments

Image of Mike Stannard
Mike Stannard says
December 11th, 2019

Hi, Sorry to bother you. I have an Orbea Gain M20. The app showed the motor settings at Level 1 level 2 and level 3 all at 100%. Is this correct?? I have put them to 50, 75 and 100? Ant idea what they should be.
What is the factory setting default? I cant find anything on the internet that gives this info
Thanks for your help
Mike

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Image of Zane Enders
Zane Enders says
December 11th, 2019

Hi Mike,

Yes by default the Engine Maps are all set too 100%. Ebikemotion does let you customize the engine to your liking like you have done. This just limits the total output of the motor based off a percent of 250w max output. If you have other questions please leave us a comment or send me an email to zane@contenderbicycles.com

Thanks,
Zane

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Image of Rene Cruz
Rene Cruz says
April 5th, 2020

Hi Zane!

Question about your comment to Mike regarding Engine Maps/Settings.

What are the benefits of changing the output settings of the motor?

Will this effect the pedal assist the motor gives you?

Thanks!

Rene

Reply to Rene Cruz

Image of Diana
Diana says
May 27th, 2020

Hi. I am not finding the engine maps settings on the latest ebikemotion app version 1.3.6 (961). Are these settings still adjustable for my Orbea Gain using the ebikemotion app? Thank you so much.

Reply to Diana

Replies

Image of Alvin Holbrook
Alvin Holbrook says
May 28th, 2020

Diana,

We've checked with five of our bikes here in the shop with the latest ebikemotion update and each of them have the engine maps feature once paired to the bike. If you don't have any maps downloaded I would delete and then reinstall the app.

Reply to Alvin Holbrook

Image of Jim
Jim says
March 8th, 2020

The GPS nav feature is pretty cool. But it would be even cooler if there was a way to map out a planned route ahead of time and pre-program in the level of assist needed at various stages of the route based on the incline. This would then automatically change assist levels as you ride and encounter hills. If this is something already built into the app, please advise. If this isn't, then it seems like a fairly simple programming thing...could you suggest this to your contact at Ebikemotion?
Thanks!
Jim

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Replies

Image of Cody Wignall
Cody Wignall says
March 10th, 2020

Hi Jim. We have not found a way to upload a planned route ahead of time and let the app determine the level of assist necessary - this would be a nice feature! If we find a way to do this we will definitely get in touch with you. If you were not already aware, when paired to a heart rate monitor, the eBikeMotion equipped bicycle and app will change the level of assist based on your established heart rate zones. Please let us know if you have other questions, otherwise we will be sure to get in touch with you if we figure something else out. Thanks!

Reply to Cody Wignall

Image of Bruce
Bruce says
March 9th, 2020

When I try to pair with my Rocky Mountain Growler I get a message stating invalid serial number. Is there a way around this? Thanks

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Replies

Image of Cody Wignall
Cody Wignall says
March 10th, 2020

Hi Bruce. I read the eBikeMotion manual and it says "if the serial number cannot be read, is recognized as invalid, or if the eBike is being replaced or sold to another individual, please visit an authorized dealer". eBikeMotion dealers have access to a Dealer App that can be connected to the bike and can troubleshoot your issue. I hope this helps! If you have any other questions please leave a comment, call our shop at 801-364-0344, or send me an email anytime to cody@contenderbicycles.com. Thanks!

Reply to Cody Wignall

Image of Dave
Dave says
March 13th, 2020

I have the Evo neo 1 and having issues with the ebikemotion app not consistently recording activities. Of the 200mi I rode, it has only successful recorded 30ish miles. Most of the time it tells me there are not enough locations after I stop recording.

Have you experienced this? If so, what are the options?

Thanks
Dave

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Image of Alvin Holbrook
Alvin Holbrook says
March 14th, 2020

Dave,

I myself have only had one recording issue with the Ebikemotion app. I turned off my battery saver mode and I haven't had an issue since. That's about it though; the Mahle contact form might be a better resource for fixing bugs in the app than we would be. Best of luck in that regard!

Alvin

Reply to Alvin Holbrook

Image of Ellen Paderson
Ellen Paderson says
April 8th, 2020

How do we set the mileage odometer and how do you set the clock? The clock will not stop.

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Image of Alvin Holbrook
Alvin Holbrook says
April 8th, 2020

Ellen,

There is no overall mileage odometer, at least not that we are aware of. What there is instead is an activity log, which the rider controls. This keeps track of distance ridden while the app is logging everything. This is also how the in-app timer is set. Ending both is done by ending your activity, done by selecting the menu drawer and selecting 'Stop Activity.'

I hope that helps, and if it doesn't feel free to reach out via email to alvin@contenderbicycles.com.

Reply to Alvin Holbrook

Image of MATT SAVAGE
MATT SAVAGE says
April 9th, 2020

Hey, do you know if the Orbea Gain models come with the Ebikemotion Tracker GPS feature where you can track the bicycles position, say if it gets stolen for instance? (not to be confused with the activity tracker feature in the app...)

Thanks!

Reply to MATT SAVAGE

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Image of Alvin Holbrook
Alvin Holbrook says
April 10th, 2020

Matt,

The Ebikemotion app uses your phone's GPS function to track the bike's position, as the 'last position' setting is based on wherever your bike was connected to the phone via Bluetooth. Ebikemotion has a secondary module with GPS tracking for sale, though we don't know if that is even available, much less the how involved it is to install it or how much it costs.

Reply to Alvin Holbrook

Image of Bob E Kendall
Bob E Kendall says
April 9th, 2020

I purchased an 2019 Orbea Gain M30 at a local Folsom bike shop in January. I haven't been able to get my Samsung Galaxy S10 phone to keep a blue-tooth connection to the bike. It hooks up initially, but within 10 minutes of riding it has lost the connect. When I "Start Activity" at the beginning of a ride and "Stop Activity" at the end, the app tells me that there not enough points recorded (this is consistent with losing the connection).

Orbea support suggested replacing the battery because that's where the blue-tooth system is. That was done this week, but the connection problems remain. On the good side, I couldn't get the automatic heart-rate based assist to work with the old battery/blue-tooth, but on a test ride today with the new one the heart-rate assist started working. It only seemed to activate level 1 (green) and level 3 (red). I never caught it at orange. I haven't figured out what the Sensibility setting does. I tried it at various settings from 1-10 and couldn't see any difference. I also can't find much info about it in the manual or online. Can you help me here too?

Thanks so much for your videos-they've been a great help.
-Bob Kendall

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Image of Alvin Holbrook
Alvin Holbrook says
April 10th, 2020

Bob,

Thanks for reaching out. Bluetooth issues like this can be tricky to trace, but my first instinct is to see if your bike has the same issue with a different phone. We haven't had your exact issue, but we have had varying connection issues on one phone that did not occur on a different phone.

The Sensitivity function changes how quickly the system adjusts according to heart rate. We have found that the lowest setting (1) basically does nothing, and that 5 or up is what we usually point people toward. Unfortunately, there isn't much adjustment than that. My personal experience is that 7 is what allows the computer to hop between each level of assist while responding in a quick-enough manner, while a 10 in sensitivity adds a ton of assist as soon as it detects increased heart rate.

Reply to Alvin Holbrook

Image of David
David says
April 15th, 2020

Any news about the API yet? There used to be one about a year ago until you removed it. I was working on integration with garmin edge devices (display the support mode, battery percentage as well as switching between support modes). Will it be open soon cause this would really open up a lot of good capabilities

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Image of Alvin Holbrook
Alvin Holbrook says
April 16th, 2020

David,

We don't have any access to API functionality. My best guess would be to contact Ebikemotion at their "contact us" form on their website. Your work on integrating Garmin devices into the app and vice versa would be an awesome addition. I would even suggest expanding it to Wahoo compatibility as well if possible.

Best of luck!

Reply to Alvin Holbrook

Image of Andrew Khan
Andrew Khan says
April 18th, 2020

I have a 2020 Legend Etna mountain bike and i'm using e bike motion should i connect via EBM Compatible or Conventional. I have an ihpone XSMAx and 4th Fen apple watch but do not get the heart rate showing up please help.

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Replies

Image of Alvin Holbrook
Alvin Holbrook says
April 18th, 2020

Connect with 'EBM compatible.' Make sure your phone has Bluetooth on, and your bike is turned on as well. From here you'll select 'Pair with new EBM Bike. It will say 'connected' in green lettering next to 'EBM Pair Status.'

In settings, under 'Health', select Heart Rate Monitor. As far as heart rate from your Apple Watch, that should be recorded under the Health app of your activities. And while there is an Ebikemotion app for Apple Watch, I'm not sure if the API accesses heart rate from the watch. We don't have an Apple Watch handy to test this, but if the app doesn't gather heart rate from your Apple Watch then it sounds like a missed opportunity from Ebikemotion in our eyes.

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Image of peggy j rogers
peggy j rogers says
April 20th, 2020

Hi - I am a new owner of the Optima model.

Is there user manual information that more fully explains the ebikeBIKE app as it applies to the Optima model? The HRM override in particular, is somewhat of a mystery... as ir the ability to set power levels.

Also, there is a mention of the ‘regenerative’ feature. Is there a definition of what this is Nd how it works?

Reply to peggy j rogers

Replies

Image of Alvin Holbrook
Alvin Holbrook says
April 22nd, 2020

Peggy,

Congrats on the new bike! We're big fans of your bike here and have sold a good number of them. Ebikemotion and its features are more or less the same regardless of model or brand. The app will be the same for your Orbea Optima as it will be for something like a Pinarello Dyodo Gravel, which makes this a general guide for all bikes with Ebikemotion drive units. We've detailed the workings of how a heart rate monitor works with the Ebikemotion app in this post, as well as a bunch of other things covered in their User Manual I'm linking.

Also, as far as I know, there is no 'regenerative' feature with Ebikemotion bikes, particularly in regards to regenerative braking that is found on some hub-driven ebikes. If you've seen that it is capable of regenerative braking, pass it along! I would like to see it.

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Image of Lesley Hill
Lesley Hill says
April 22nd, 2020

Hey Alvin
Greetings from the UK. I've just purchased a Colnago E64 which I love. I can now keep up with my boyfriend on the hilly terrain we have in our area, and would highly recommend it to any of your prospective customers who want to ride with a more able cycling partner. It's truly the perfect bike for me. I'm impressed with your videos and knowledge which have already helped me get the EBM Bluetooth connection sorted out. I have a question about how to remove the back wheel to repair a puncture. Is it complicated and does it risk messing up the rear hub drive motor? Should I opt for tubeless tyres or do you have any tips for me please? Many thanks. Lesley 😊

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Image of Alvin Holbrook
Alvin Holbrook says
April 22nd, 2020

Greetings Lesley!

We actually have a video on how to remove the rear wheel of an EBM bike on our Contender Bicycles YouTube channel. It isn't particularly complicated, and we think our video does a good job of clearing up whatever confusion might arise. Your Colnago E64 will have the plug likely tucked away in the NDS chainstay, so you'll have to take care to pull out both sides of the plug before you disconnect the wheel from that cable. The plug itself takes some force to pull apart, so it shouldn't be too anxiety-inducing of an event.

And should you go tubeless tires? Good question. There are tons of advantages to going tubeless, and road tire technology has improved immensely in recent years. You'll be able to run a little lower tire pressure than you might with tubes, and it is always fun to see sealant plug up whatever holes there might be after a puncture.

Best of luck out there, and congrats on your Colnago ebike!

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Image of Peter H Feistmann
Peter H Feistmann says
May 5th, 2020

Do you know how many watts the ebike motion motor produces at each of the three settings?

Thanks.

Reply to Peter H Feistmann

Image of Suzanne
Suzanne says
May 19th, 2020

I purchased an Orbea Gain 20i road bike two weeks ago and have been tracking our Colorado Mountain rides using ebikemotion. When compared to my husbands Garmin 1000, I have noticed that my total elevation gain is approx 25% higher. What would explain the discrepancy? Which is more accurate?

Reply to Suzanne

Replies

Image of Alvin Holbrook
Alvin Holbrook says
May 20th, 2020

Suzanne,

The Ebikemotion app uses the same GPS data and smoothing as your phone would use. Phone GPS accuracy typically varies based on signal strength, hardware, and even the GPS data itself; if you're riding somewhere with minimal GPS data, the results can be less-than-accurate. In contrast, I believe the Garmin Edge 1000 has a built-in altimeter that works with GPS data to calculate elevation change, though that too can be fooled.

I would say that the Garmin is more accurate in most situations due to that built-in altimeter, though I'm sure it will vary from ride to ride.

Reply to Alvin Holbrook

Image of Joe
Joe says
May 24th, 2020

I've had my Orbea Gain since Oct. 2019. I downloaded the app un to my iphone 7. Recently the app has been closing about 5 miles or so into the ride and I have to start the app all over again loosing the information. I've tried deleting the app and then reinstalling it but that doesn't seem to help. Any ideas?

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Image of Alvin Holbrook
Alvin Holbrook says
May 25th, 2020

Joe,

Thanks for reaching out! I have not an idea but I reckon that might be a phone-side deal with RAM management. It could also be an app issue but again I am not certain.

Alvin

Reply to Alvin Holbrook

Image of Dick Pitini
Dick Pitini says
June 4th, 2020

I see that there is a dealer app for the ebikemotion system. Is this something a end user can use? And would you recommend a end user to attempt to us it? It looks like it can be used to get more information re. the system and diagnose issues. I do not have a dealer in my local area. And I ordered the Orbea Gain M20i from a out of town dealer.

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Replies

Image of Alvin Holbrook
Alvin Holbrook says
June 4th, 2020

Dick,

The Ebikemotion Dealer App is for dealers only and can only be used by authorized dealers. My recommendation is to contact the dealer to see how they can help you remotely, or if you have specific issues we might be able to assist you in troubleshooting your bike too.

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