Your local bike shop, wherever you are.
Contender Signature Service
Contender Signature Service brings local bike shop care to every complete bike we ship. Each bike is professionally assembled, tuned, checked, and carefully packed before it leaves us. Plus, you get direct support from a Contender sales representative before and after delivery.
What's Included With Every bike
A $300 Value Included With Every Complete Bike
Professional Assembly
Built by our expert mechanics in Salt Lake City, Utah.
Shift & Brake Adjustment
Crisp shifts. Confident stops. Every time.
Tubeless Setup & Sealant
Taped, installed, sealed, and ready to roll.
Test Ride & Final Dial-In
We ride and fine-tune every bike before it ships out.
Careful Re-Packaging
Bike-specific packaging for maximum protection.
Direct Support From Contender
Help from our team before and after delivery.
Warranty Help if Needed
If an issue comes up, our team is here to help.
What's Included With Every bike
A $300 Value Included With Every Complete Bike
Professional Assembly
Built by our expert mechanics in Salt Lake City, Utah.
Shift & Brake Adjustment
Crisp shifts. Confident stops. Every time.
Tubeless Setup & Sealant
Taped, installed, sealed, and ready to roll.
Test Ride & Final Dial-In
We ride and fine-tune every bike before it ships out.
5-Point Safety Check
Comprehensive inspection for peace of mind.
Careful Re-Packaging
Bike-specific packaging for maximum protection.
Direct Support From Contender
Help from our team before and after delivery.
Warranty Help if Needed
If an issue comes up, our team is here to help.
Dialed For Your Riding Style
Mountain Bikes
We handle suspension setup and final trail-ready prep before your bike ships.
Road & Gravel Bikes
We make sure your bike is tuned, checked, and ready for the ride ahead.
Local Bike Shop Care, Built In
When you buy a bike from Contender online, you are still buying from a local bike shop. We are a brick-and-mortar shop first, and that foundation still shapes how we handle every order today. Our goal is simple: to give you the same level of care and support you would expect if you walked through our front door.
Personalized Support From People Who ride
Every complete bike order includes direct support from a Contender sales representative who can help with fit questions, setup details, compatibility, and upgrade options before your bike ships.
Shipped With Care
- Oversized, bike-specific packaging
- Insurance included
- Signature required
- We help with any carrier issues
- Bike assembley guide with video walkthrough
Shipped With Care
- Oversized, bike-specific packaging
- Insurance included
- Signature required
- We help with any carrier issues
- Bike assembley guide with video walkthrough
A $300 Service, Included With Every Bike
| Professional assembley and tune | $150 |
| Tubeless setup and final dial-in | $50 |
| Test ride, safety inspection, and re-packaging | $50 |
| Direct support from Contender | $50 |
| Total Value | $300 |
INCLUDED with every complete bike purchase!
Frequently Asked Questions
How long does it take to ship my bike?
Shipping time for complete bike orders depends on bike availability at the time of purchase. If the bike is physically in stock when your order is placed, we do our best to have it assembled, prepared, and shipped within one week.
Do you ship internationally?
We do not currently ship complete bikes internationally.
For destinations outside the continental U.S., including Alaska, Hawaii, and Puerto Rico, shipping may be available on a case-by-case basis and will require additional shipping charges.
For more information, please contact us at info@contenderbicycles.com.
What if something arrives damaged?
If your bike arrives damaged, please contact us right away at 801-364-0344 or info@contenderbicycles.com so we can help start the claims process. Be sure to keep the bike box and all original packaging, and do not ride the bike, as both are required for a shipping claim. To help speed things up, we recommend sending photos of the damage along with photos of the box and packaging when you reach out.
Can I request specific setup preference?
Yes. We are happy to accommodate setup preferences whenever possible. Let us know if you have fit-related requests or would like to discuss component changes, such as bars, grips, or saddle swaps. Upgrade requests are available at an additional cost based on the parts selected.
How assembled does the bike come in the box?
Your new bike will arrive mostly assembled and will only require a few final steps, such as installing the front wheel and attaching the handlebars. To help with setup, we provide both a video and a written New Bicycle Assembly Guide that is easy to follow.
Can I return or exchange my bike?
We want you to be happy with your purchase. If you need to return or exchange a bike, please refer to our Return Policy page for full details. Please note that all complete bicycles and frames are subject to a restocking fee, and return shipping is not covered by Contender.
Why does my bike shipment require a signature?
Complete bike shipments are insured for a high value, which is why a signature is required at delivery. Because of that insurance coverage, there may also be limits on changes once the package is in transit, including delivery redirects or other adjustments requested through the carrier. We are not able to remove the signature requirement or ship a complete bike without insurance.